This website is operated by Ceylon Teabox, Webtastic Ltd. Throughout the site, the terms “we”, “us” and “our” refer to Ceylon Teabox. We invite you to explore our website, learn about our single-origin teas, and utilise the services we offer, all subject to your acceptance of the terms, conditions, policies, and notices outlined below.

By visiting our site or purchasing our fine teas, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). This includes any additional terms referenced herein. These Terms apply to all users of the site, including browsers, customers, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services.

We reserve the right to update, change, or replace any part of these Terms by posting updates on our website. Your continued use of the website following any changes constitutes your acceptance of those changes.

Our store is hosted on Shopify Inc., which provides us with the e-commerce platform to sell our products to you.

SECTION 1 - ONLINE STORE TERMS

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorised purpose, nor may you violate any laws in your jurisdiction through your use of the Service.

You must not transmit any malicious code or viruses that could disrupt the Service.

A breach of these Terms will result in the immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted over various networks. Credit card information is always encrypted during transfer.

You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the Service without our express written permission.

The headings in this agreement are for convenience only and will not limit these Terms.

SECTION 3 - ACCURACY OF INFORMATION

We are not responsible if information on this site is not accurate, complete, or current. The material is provided for general information and should not be your sole basis for decision-making. Any reliance on the material is at your own risk.

This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the site's contents at any time, but have no obligation to update information. You agree to monitor changes to our site.

SECTION 4 - CHANGES TO SERVICE AND PRICES

Prices for our products are subject to change without notice.

We reserve the right to modify or discontinue the Service without notice at any time.

We shall not be liable for any modification, price change, suspension, or discontinuance of the Service.

SECTION 5 - PRODUCTS

Certain teas and products may be available exclusively online and in limited quantities. They are subject to return or exchange only according to our Return Policy.

We have made every effort to display the colours and images of our teas as accurately as possible. We cannot guarantee your monitor's display will be perfectly accurate.

We reserve the right to limit sales to any person or region. We may limit the quantities of any products we offer. All product descriptions and pricing are subject to change without notice. We reserve the right to discontinue any tea at any time.

We do not warrant that the quality of any products will meet your expectations, or that errors in the Service will be corrected.

SECTION 6 - BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order. We may limit or cancel quantities purchased per person or order. These restrictions may apply to orders under the same account, credit card, or billing address. If we change or cancel an order, we will attempt to notify you.

You agree to provide current, complete, and accurate purchase and account information and to promptly update it so we can complete your transactions and contact you as needed.

SECTION 7 - OPTIONAL TOOLS

We may provide access to third-party tools, which we do not monitor or control.

You acknowledge that we provide access to these tools ”as is” and without any warranty. We have no liability arising from your use of them.

Any use of optional tools is at your own risk, and you should approve of the terms provided by the third party.

New services or features offered in the future will also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

Our Service may include materials from third parties.

Third-party links may direct you to unaffiliated websites. We are not responsible for their content or accuracy and have no liability for any third-party materials or websites.

We are not liable for any transactions made on third-party websites. Please review the third party's policies before engaging in any transaction.

SECTION 9 - USER COMMENTS & FEEDBACK

If you send us creative ideas, suggestions, or other materials (collectively, 'comments'), you agree that we may use them without restriction. We are under no obligation to (1) keep them confidential; (2) pay compensation; or (3) respond.

We may monitor or remove content that we find unlawful or objectionable.

You agree that your comments will not violate any third-party rights or contain unlawful material. You are solely responsible for your comments. We assume no liability for any comments posted by you or any third party.

SECTION 10 - PERSONAL INFORMATION

Your submission of personal information is governed by our Privacy Policy.

SECTION 11 - ERRORS AND INACCURACIES

Occasionally, there may be errors on our site related to product descriptions or pricing. We reserve the right to correct any errors and to update information or cancel orders if any information is inaccurate at any time.

We undertake no obligation to update information on the site, except as required by law.

SECTION 12 - PROHIBITED USES

You are prohibited from using the site for any unlawful purpose, to harass others, to infringe on intellectual property, to submit false information, to transmit viruses, or to interfere with the security of the Service.

We reserve the right to terminate your use for violating any prohibited uses.

SECTION 13 - DISCLAIMER; LIMITATION OF LIABILITY

We do not guarantee that your use of our service will be uninterrupted or error-free.

You agree that your use of the service is at your sole risk. The service and all products are provided 'as is' and 'as available' without any warranty.

To the fullest extent permitted by law, Ceylon Teabox shall not be liable for any indirect or consequential damages arising from your use of the service or any products procured using the service.

SECTION 14 - INDEMNIFICATION

You agree to indemnify and hold harmless Ceylon Teabox from any claim or demand due to your breach of these Terms.

SECTION 15 - SEVERABILITY

If any provision of these Terms is found to be unlawful, the remaining provisions will remain in full force and effect.

SECTION 16 - TERMINATION

These Terms are effective until terminated by you or us. You may terminate by notifying us or ceasing to use our site.

We may terminate if you fail to comply with any term, and you will remain liable for all amounts due.

SECTION 17 - ENTIRE AGREEMENT

These Terms constitute the entire agreement between you and us, superseding any prior agreements.

SECTION 18 - GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

SECTION 19 - CHANGES TO TERMS

You can review the most current version of the Terms at any time on this page.

We reserve the right to update any part of these Terms by posting changes. Your continued use after changes constitutes acceptance.

SECTION 20 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us at info@ceylonteabox.com.